Cara-May Joseph

Cx Technical Specialist @Mural

London, GB

Client Advocacy and UX CommunicationAs a CX Technical Specialist at Mural, I specialize in fostering seamless connections between our clients and the product team. Serving as a liaison, I advocate for clients\' UX feature requests and ensure their needs are effectively communicated and addressed within the product development process.Bug Identification and CollaborationMy role extends to swiftly identifying UX/interface-related bugs, collaborating closely with the engineering team to enhance user experience. Additionally, I excel in delivering client demonstrations that not only highlight visual aspects but also showcase the technical and security capabilities of our product.Technical Expertise & Solutions DeliveryI provide tailored solutions, guiding clients through API configurations, SSO setups, IP whitelisting, and domain registration. I maintain a feedback loop with product teams, aligning customer requests with development efforts.Cross-functional Collaboration & InnovationPartnering with Product, Design, and Engineering teams, I help drive successful feature launches, focusing on customer success through innovative, technical solutions.

Juno College of Technology

UX Design

University of Westminster

Bachelor of Arts - BA