Cara Frisby
Senior Director Director, Global Customer Operations, Life Sciences @STERIS
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WORK HISTORY
Senior Director Director, Global Customer Operations, Life Sciences @STERIS
Responsible for providing overall leadership, governance, and direction to the Customer Operations mgmt team with a continued focus on delivering a world class Customer experiences across all Life Sciences business.• Designed leadership structure putting in place managers, Supervisors, and senior positions• Changed the work culture to one that valued employees’ skills and contributions and demanded excellence and accountability. Gained trust and respect and raised quality and productivity.• Developed a high-performance team by employing team building strategies such as involving employees in the decision-making process and making sure that team goals were clear and completely understood by each team. Held team building activities to build trust and openness between each other.• Restructured European Customer Operations organization. Exited weak performers and promoted several strong performers. Established standard Work Instructions across European Customer Operations organizations ensuring backup outside of local offices if needed.• Restructured CECS Customer Operations, Quoting and Invoicing function giving total ownership of Customer transactions
EDUCATION
Weatherhead School of Management at Case Western Reserve University
CERTIFICATES FROM: CASE WEATHERHEAD SCHOOL OF MANAGEMENT -LEADERSHIP DEEP DIVE
The Ohio State University
Bachelor of Science Natural Resources, Major: Sustainable Resource Management, Minor: Ag Economics
SKILLS
ABOUT CARA FRISBY
With over 12 years of experience as a Director of Customer Operations at STERIS Corporation, I lead a global team that delivers world-class customer experiences across all Life Sciences businesses. My mission is to provide strategic direction, governance, and support to the Customer Operations management team, while fostering a culture of excellence and accountability.As a Life Sciences expert, I have successfully designed and implemented leadership structures, cross-functional product development teams, and quality improvement initiatives. I have also built positive relationships with internal and external stakeholders, including third-party service providers, manufacturing plants, and customers. My passion is to identify and meet customer needs, drive revenue growth, and achieve market competitiveness and profitability objectives.
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