Cara Calvo

About Cara Calvo

Results driven professional experienced in maximizing business opportunities in the healthcare market, and working with multi-functional teams to drive utilization and expansion of product lines. Diverse background with experience in project management and sales, IT support and development, department and account management, training, and public speaking.

Experience

1. Customer Relationship Executive

   symplr

   Nov 2022 — Present · Houston, TX, US

   Duties and Responsibilities:Build and maintain trusting relationships assigned customers and focus on overall satisfaction across all solutionsRetain revenue in assigned book of businessIdentify expansion opportunities and participate in closure of sameAct as the primary point of contact for customers throughout the lifecycle of the customer partnershipDevelop strong relationships with customer executives, key decision makers, and influencers, to become a trusted advisorUnderstand customers\' desired business objectivesIn conjunction with product experts, drive additional value by encouraging deeper product adoptionSynthesize customer feedback and work with internal teams to respond to customers\' needsAdvocate for the customer\'s experience and act as a voice of the customer throughout all areas of businessFacilitate quarterly business reviews in tandem with Sales Executives, articulating customer successes and ROI, including documenting action items and go forward strategyCoordinate with the sales teams to drive cross-sell and upsell opportunitiesHelp work with customers to create case studies and sponsorship programs that highlight symplr products and drive brand awarenessCreate evangelists and advocates among customersMitigate churn and improve satisfaction by interpreting and acting upon customer healthmetricsPartner with Customer Support, Product and Development teams when needed, to help customers navigate service tickets with minimal delay and frustration ensuring overall customer satisfactionActively solicit customers\' responses to the annual NPS relationship survey to collect insights on customers\' satisfaction and performance improvement opportunitiesActively participate in contract renewal and AR collections as neededWork with Sales team members to create and maintain account strategy documentation across book of businessRegularly use and update Salesforce consistently to ensure accuracy of customer accounts

Education

• Elmhurst University

  B.A, Speech Pathology

• Kankakee Community College

  A.A.S, Computer Science