Cara Baez

About Cara Baez

Strategic and Operational Leader with a proven track record of success in leading teams through transformational change.I have over 20 years of experience in the technology industry, where I have held a variety of leadership roles. In my most recent role at Hewlett Packard Enterprise, I led the global change management programs focus on transforming the technical seller deployment model. I also have experience in product management, marketing, and sales.I am a highly skilled change manager with a proven ability to develop and execute change management plans that successfully transition organizations to new ways of working. I am also an experienced leader with a proven ability to build and motivate high-performing teams.I am passionate about helping organizations succeed through change. I am a strategic thinker with a deep understanding of the challenges and opportunities that come with change. I am also a skilled communicator and facilitator, and I am able to build trust and rapport with all levels of an organization.If you are looking for a leader who can help you navigate change, I am your person. I am confident that I can help you achieve your goals and objectives.

Experience

1. Director of Customer Success

   Hewlett Packard Enterprise

   Nov 2024 — Present · Houston, TX, US

   Operate Global Customer Success Center of Excellence (CoE), standardizing methodologies and protocols across all customer lifecycle stages (Onboard, Adopt, Expand, Renew/Refresh) for Infrastructure as a Service (IaaS) account base. Design and deploy global tiered coverage models, integrating Salesforce CRM and Certinia CS Platform to optimize CSM effectiveness. Global lead for Customer Success Managers (CSMs) across all geographies, fostering community, learning, and best practices. Direct annual go-to-market planning, resource allocation, and define growth metrics to achieve business objectives. Deploy targeted Expand and Refresh sales plays to achieve financial objectives.

Education

• Stanford University

  Executive Education Graduate School of Business, HP Building Innovative Leaders

  2019 — 2019

• Texas A&M University

  Master of Science - MS, Marketing, Brand Management

  2002 — 2003

• Texas A&M University

  Bachelor of Business Administration (B.B.A.), Logistics, Materials, and Supply Chain Management

  1998 — 2002

Skills

• Product Development
• Leadership
• Supply Management
• Program Management
• Supply Chain Management
• Strategic Sourcing
• Pricing
• Fluent in Spanish
• Competitive Analysis
• Contract Negotiation
• P&L Management
• Global Marketing
• Vendor Management
• Strategy
• Process Improvement
• Forecasting
• Project Management
• Product Management
• Global Sourcing
• Change Management
• Supply Chain
• Team Management
• Business Strategy
• Inventory Management
• Logistics
• Procurement
• Financial Modeling
• Product Marketing
• Business Process Improvement
• Go-to-Market Strategy
• Management
• Cross-Functional Team Leadership
• Strategic Partnerships