Roopa Sankaran
Global IT Process Excellence - Operational Excellence and Controls at Unilever
- Role
- Global IT Process Excellence Lead - Operational Excellence and Controls at Unilever
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
Experience
Global IT Process Excellence Lead - Operational Excellence and Controls
Feb 2013 — Present · Bangalore, IN
As IT Processes custodian – design, digitize and deliver Processes encompassing the entire IT Service Journey from Concept to Operations. Embedding SOX Controls through ITIL processes, controls to ensure the compliance mandate and mitigate and IT Availability and Resilience risks. Creating a delightful digital experience for the IT Process users while enabling agility and reliability of the IT estate globally. Driving LEAN processes, a Service Performance culture and framework to continually find the balance between the need for control compliance with the cost of operations. Framed a vision for AIOps for radical advancements in SRE and IT Disruption responsiveness of on-prem and cloud hosted services. Leading the Business Process Management (BPM) framework adoption through an Enterprise-wide Process Excellence Network that covers Supply Chain, Finance, Employee Experience (H2R), and IT Processes with ARIS as the IT Capability. Deep expertise in Epiplex500 as a capability for IT driven business process transformation through a combination of process automation, knowledge transfer, performance support and process enhancements towards costs reduction, productivity improvements and improved business performance. Envisioned the Business Process Automation roadmap through Process Mining and Task Mining practices. Intense involvement in the current on-going evaluation and selection of solutions for Process and Task Mining, whilst delivering significant business benefits through process simplification and automation through existing RPA capabilities of UIPath and BluePrism.
Education
Pune Institute of Computer Technology
BE, Computer Technology
1987 — 1992
XLRI Jamshedpur
PGCBM, General Management
2004 — 2005
Stanford University Graduate School of Business
Design Thinking from Insights to Viability, A Framework for Innovation
2021 — 2021
Indian Institute of Management Bangalore
AMP, Advanced Management Program
2009 — 2010
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