Parul Singh

About Parul Singh

As a Customer Experience and Retention Manager, my primary focus is on delivering unparalleled customer service and fostering unwavering customer loyalty. My mission is to ensure every interaction with our brand is not only positive and memorable but also exceeds customer expectations. With a profound understanding of customer needs, preferences, and behaviors, I collaborate with cross-functional teams to develop and execute cutting-edge retention strategies that drive business growth.With years of extensive experience in customer service, marketing, and data analysis, I specialize in creating data-driven solutions that elevate customer satisfaction, engagement, and loyalty. My expertise lies in pinpointing customer pain points and devising strategies to address them, leading to significantly improved retention rates. My keen eye for identifying areas of improvement and implementing enhancements in the customer journey ensures a seamless and delightful experience for our customers.I excel in fast-paced environments and possess exceptional problem-solving abilities and communication skills. My commitment to delivering outstanding customer service is unwavering, and I strive to build enduring relationships with our customers.I have a proven track record of successfully managing customer experience and retention programs, driving substantial revenue growth, and significantly reducing churn rates. My ability to communicate and collaborate effectively allows me to build strong relationships with internal teams, external partners, and customers.In my free time, I am passionate about staying at the forefront of customer experience trends and best practices. I regularly attend industry conferences and explore innovative technologies and tools to enhance the customer experience.Overall, I am dedicated to creating exceptional customer experiences and delivering results that benefit both the customer and the company. My passion for excellence drives me to continually seek new ways to elevate the customer journey and achieve outstanding outcomes.

Experience

1. Head-customer Experience

   Euler Motors

   Feb 2022 — Present · IN

   Customer Experience | CRM Strategy | Operational ExcellenceDriving customer delight through innovative strategies, seamless lifecycle management, and tech-enabled engagement. Proven track record in elevating SSI/CSI scores, optimizing operations, and building customer-centric cultures. End-to-end journey ownership: invoicing to after-sales CRM leadership: implementation, adoption & insights Showroom & CI excellence: standout brand experiences Complaint resolution & proactive engagement Data-driven decisions for growth & service quality Strong customer relationships fueling loyalty & revenuePartnering with leadership to turn insights into impact—transforming service delivery, boosting retention, and driving strategic growth.

Education

• National Law School of India University

  Post graduate diploma, Consumer law

• Maharishi University of information Technology

  Master of Business Administration - MBA, Marketing

• Indian Institute of Management, Lucknow

  Executive Program Customer Relationship Management , CRM

• Indira Gandhi National Open University

  Bachelor of Science (B.Sc.), Botany/Plant Biology

  2010 — 2013

• Skyquest Aviation Langley British Columbia Canada

  commercial pilot licence, Aviation/Airway Management and Operations

  2007 — 2009

• Indira Gandhi National Open University

  Master in public adminstration, Public Administration

  2016 — 2017

• Kendriya Vidyalaya

  10+2, Maths

  1993 — 2005