Hardeep Singh Dhanoa

Experience

1. General Manager

   Wave Infratech Pvt Ltd

   Mar 2021 — Present · Ghaziabad, IN

   Strategic Facilities Management: Orchestrated comprehensive facilities management operations, ensuring the seamless handover of over properties and projects within specified timelines. Utilities Coordination: Managed critical utilities including water, electricity, data connectivity, voice services, and PNG connections, guaranteeing uninterrupted services across Wave City. Construction Oversight: Supervised building constructions in alignment with approved plans by GDA (Ghaziabad Development Authority), ensuring compliance and quality standards. Asset Maintenance and Cleanlines: Directed the maintenance and cleanliness of Wave City assets, overseeing regular upkeep of parks, common areas, and oce spaces. Smart City Services Implementation: Led the implementation and management of Smart City Services, enhancing operational eciency and resident satisfaction. Customer Relationship Management: Ensured high standards of customer service by eciently managing service requests and engaging directly with clients to address their needs and concerns. Financial Management: Achieved collections targets for common area maintenance (CAM) and electricity dues, contributing to financial stability and budget adherence. Team Leadership and Training : Developed and implemented training programs for sta, fostering a culture of excellence and continuous improvement within the Estate Management team. Administrative Excellence: Established transparent communication channels across departments, facilitated eective coordination with management, and provided timely management control reports. Security and Surveillance Oversight: Managed a large security force and surveillance system including 500+ security personnel and CCTV cameras for 24/7 surveillance, ensuring the safety and security of approximately residents, employees, and company assets.

Education

• St. Edmund's College

  Bachelor's degree

  1985 — 1989