Christian P.
Solution Architect @EPI-USE
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WORK HISTORY
Solution Architect @EPI-USE
Ottawa, ON, CA
EDUCATION
University of Münster
Master (Dipl.-Wirt.Inform), Information Systems
University of Münster
Ph.D. (Dr. rer. pol.), IT Service Management
ABOUT CHRISTIAN P.
As a senior IT expert and transformative leader I constantly seek opportunities to leverage IT for generation and increase of business value, enabling my customers to achieve their business objectives. I strive to build high performing organizations that design and deliver relevant IT services within a collaborative work environment. Passionate about IT service management and process management, able to assess and improve process maturity quickly, leveraging international industry best practices including ITIL and PRINCE2 and helping organisations to achieve goals faster.Key Strengths- Process Digitalization- ITIL based Service Management processes, including: · Service Catalogue Management · Service Strategy · Incident, Problem, Change and Configuration Management · Leveraging Kanban principles for work allocation and load management- Managing and directing projects from mandate / initiation to closure - driving IT initiatives and implementations over the finish line- Strong Customer and Quality focusI am comfortable in environments with Microsoft, Office, ServiceNow and other ITSM systems; IP Networks and private Cloud Computing
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