Caprina Miles
Client Success Executive & Client Success Manager Lead @TrueScripts Management Services
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WORK HISTORY
Client Success Executive & Client Success Manager Lead @TrueScripts Management Services
As Client Success Manager Supervisor, I lead, coach, and support a team of Client Success Managers while continuing to serve as a Client Success Executive. I’m passionate about helping my direct reports thrive by fostering collaboration, professional growth, and client excellence. In this dual role, I focus on enhancing processes, improving efficiency, and creating streamlined workflows that make the team’s job easier and more impactful. My goal is to strengthen team performance, elevate the client experience, and contribute to TrueScripts’ continued success through innovation, leadership, and results-driven client management.
EDUCATION
University of Phoenix
MBA, Business Administration
University of Phoenix
Bachelor's degree, Business
SKILLS
ABOUT CAPRINA MILES
Strategic and solutions-driven Client Success Executive with 18 years of experience in client service, account management, and employee benefits operations. Proven leader in driving client satisfaction, optimizing service delivery, and executing high-impact communication and renewal strategies. Known for a positive attitude, high energy, and ability to build trusted relationships with clients, cross-functional teams, and executive stakeholders. Currently serves as the quarterback for accounts—owning aspects of implementation, day-to-day service, KPI reporting, and clinical collaboration to maximize RX savings. Passionate about leading teams, mentoring others, and driving innovation through process improvement and reengineering initiatives. Highly dependable, self-motivated, and a collaborative team player ready to step into a leadership role to inspire excellence and improve operational outcomes.
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