Caprice Balleweg
Senior Customer Success Manager @ VergeSense
- Role
- Senior Customer Success Manager at VergeSense
- Location
- Ann Arbor, MI, US
- LinkedIn followers
- 500 followers
About Caprice Balleweg
Helping companies leverage occupancy intelligence to make data-driven decisions.
Experience
Senior Customer Success Manager
Feb 2023 — Present
In my current role as a Senior Customer Success Manager, I manage and support a portfolio of customers on behalf of a company that delivers Occupancy Intelligence solutions to leaders across CRE, Workplace and Employee experience, Workplace Design, Facilities Management, and Corporate Technology.Key Highlights- Received \"Account Save of the Year\" Award for 2025 in recognition of my success retaining several risky accounts and over $200K in renewal ACV- Drove $564K in expansion ACV across accounts in 2024- Created a Churn Risk Playbook to guide best practices for proactively managing churn risk across our business unit
Education
Valparaiso University
Bachelor's degree, International Economics & Cultural Affairs
2016
Skills
- Outstanding Verbal
- Diplomacy
- Relationship Management
- Project Management
- Event Planning
- International Traveler
- Highly Organized & Strong Analytical Abilities
- Public Speaking
- Events Coordination
- Strategic Public Relations Planning
- Cultural Awareness
- Microsoft Office
- Goal-Oriented Individual with Strong Leadership Capabilities
- Social Media
- Written & Verbal Communication Abilities
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