Caolan Boyce

Onsite Service Engineer (IT Admin) @Capgemini

London, GB

Providing IT support across a major Capgemini client by managing incident and service request queues through ServiceNow, ensuring all tickets are updated promptly and accurately while coordinating with colleagues. Supporting the onboarding processes by raising requests for new starters, and ensuring devices and software are prepared and deployed in line with requirements.Handling day-to-day hardware operations, including booking, labelling, and asset tagging of laptops and mobile phones. Responsible for refurbishing used devices, and maintaining accurate asset records using Active Directory, CMDB and Microsoft Intune. Communicate regularly with client staff to confirm software needs, update ticket details, and coordinate delivery of IT equipment.Experienced in configuring, wiping, and managing iOS and Android devices. Maintain shared mailboxes and support a busy IT environment by contributing to smooth operations and providing timely, hands-on support across the team.

City and Islington College

BTEC Level 3 Extended Diploma, IT (Software Development)

University of Staffordshire

Bachelor of Science - BSc, Cyber Security