Candi Jeter

About Candi Jeter

Led enterprise ServiceNow governance initiatives spanning SPM, CMDB, CSDM, Service…

Experience

1. Lead Servicenow Business Analyst

   Constellation

   Jun 2025 — Present · Washington, DC, US

   As a Business Process Analyst at Constellation, I specialize in analyzing, optimizing, and supporting IT infrastructure and ServiceNow initiatives that enhance service delivery and platform performance across the enterprise. My role bridges technical teams and business stakeholders, ensuring that solutions are not only technically sound but aligned with organizational goals.Key responsibilities include:•ServiceNow Optimization: Supporting implementation and enhancement of ServiceNow modules such as CMDB, CSDM, Service Mapping, and Performance Analytics to improve visibility, governance, and reporting.•Process Alignment: Mapping current-state workflows and identifying opportunities to standardize and automate processes, particularly across ITIL domains like Incident, Change, Request, and Knowledge.•Data Integrity & Integration: Collaborating with vendors and internal teams to ensure data quality and integration integrity for foundational systems, including CMDB and Discovery.•Project Collaboration: Working closely with project managers, architects, and technical consultants on INFRA projects, including integrations, platform upgrades, and governance improvements.•Stakeholder Engagement: Leading and participating in cross-functional workshops to gather requirements, drive consensus, and ensure effective rollout of ITSM tools and practices.•Governance & Compliance: Helping establish and enforce standards for data management, integration design, and ongoing platform maintenance.

Education

• North Carolina Agricultural and Technical State University

  Master of Science

  2006 — 2008

• University of North Carolina at Greensboro

  Bachelor’s Degree

  2003 — 2006

• Walden University

  Ed.S in Higher Education Administration

  2009 — 2013

Skills

• Grant Writing
• Marketing Strategy
• Program Development
• Career Services
• Entrepreneurship
• Entrepreneurship Education
• Career Development
• Career Guidance
• Career Development Coaching
• Entrepreneurship Development
• Entrepreneurship Coaching
• Entrepreneur Coach
• New Business Development
• Coaching
• Public Speaking
• Presenter
• Published Author
• Personal Development
• Workshop Facilitation
• Higher Education
• Executive Coaching
• Career Counseling
• Adult Education
• Team Building
• Non-Profits
• Leadership
• Curriculum Development
• Nonprofits
• Training
• Leadership Development
• Business Development
• Resume Writing
• Human Resources
• Teaching
• Budgets
• Employee Training
• Project Planning
• Small Business
• Instructional Design
• Event Planning