Candace Helton

About Candace Helton

I am a highly motivated individual with a broad range of knowledge and experience in service operations, including resource scheduling, workforce utilization, project planning, organizational training and development and customer service. I have experience in supporting and leading teams from all levels within an organization from entry level field service associates through executive level management. I have been successful in leading a large, remote workforce nationwide. I provide operational support and guidance to achieve key performance indicators as well as stakeholder goals. I currently hold certification to administer the Myers-Briggs Type Indicator (MBTI). I have completed Six Sigma Green Belt Training and assisted in the national rollout of Six Sigma training and tools to more than 600 service associates. I am currently the North America Dispatch Track Lead for the Oracle Field Service Cloud Rollout. • Organizational Design & Development • Process Development & Documentation • Team Building & Conflict Resolution • Succession Planning • Mentoring & Coaching Techniques • Business Efficiency & Process Improvement • Persuasion & Communication • Leadership Strategic Planning & Negotiations • Presentation & Training Delivery Methods

Experience

1. Resource Scheduling and Utilization Manager

   Diebold Nixdorf

   May 2023 — Present · Nashville, TN, US

   Responsible for leading and supporting thirty Resource Support Specialists nationwide, including providing indirect support in Canada morning while creating and implementing processes that drive workforce utilization efficiency. Key partners with Regional Service and Installation Directors, Business Leadership Teams across North America, Project Management Organization and the National Resource Operations Center to achieve service delivery for our customers and to support revenue attainment, cost reduction and customer satisfaction while driving to achieve key performance indicators.

Education

• Trevecca Nazarene University

  Bachelor of Arts (B.A.)

• Regis University

  Master of Science (M.S.)

Skills

• Management
• Visio
• Business Process Improvement
• Workshop Facilitation
• Leadership Development
• Process Improvement
• Team Leadership
• Instructor-Led Training
• Analytical Skills
• Interpersonal Communication Abilities
• Integration
• Crm
• Time Management
• Strategic Planning
• Troubleshooting
• Customer Service
• Performance Improvement
• Succession Planning
• Customer Relationship Management (Crm)
• Employee Training
• Project Management
• Resource Management
• Conflict Resolution
• Cross-Functional Team Leadership
• Data Analysis
• Project Planning
• Leadership
• Organizational Effectiveness
• Mentoring
• Six Sigma
• Conflict Management
• Resource Utilization
• Coaching
• Program Management
• Learning Management
• Training Delivery
• Analysis
• Communication Skills
• Sharepoint
• Training