Candice Durant

Experience

1. Head of Global Operations

   S2W Media

   Jan 2026 — Present

   Leads global operations across campaign execution, delivery, and performance for a high-growth lead generation organization-Owns end-to-end operational strategy, capacity planning, and workflow optimization across distributed teams and time zones-Partners with executive leadership to translate business objectives into scalable operational frameworks and KPIs-Oversees campaign intake, prioritization, and resource allocation to ensure on-time, high-quality delivery for enterprise clients-Drives operational excellence through process standardization, performance management, and continuous improvement initiatives-Builds and manage cross-functional teams spanning campaign operations, quality assurance, and client delivery-Implements data-driven reporting and forecasting to improve efficiency, throughput, and margin performance-Identifies and executes automation and tooling improvements to support scale and global expansion-Acts as a senior escalation point for operational risk, delivery challenges, and complex client engagements.

Education

• Roger Williams University

  Bachelor's degree, Marketing

  2016 — 2020