Candice Charleton
Senior Director, Customer Success @SOCi.ai
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WORK HISTORY
Senior Director, Customer Success @SOCi.ai
Vancouver, BC, CA
I lead teams who help multi-location enterprise brands get real, measurable value from SOCi\'s AI-powered platform. A big part of my work is guiding customers through the shift to AI-first technology by helping them understand what\'s possible, build confidence in new workflows, and adopt our solutions to make their marketing efforts more efficient. I focus on strengthening account health, driving adoption, and creating repeatable experiences that make success easier for both our customers and our teams.
EDUCATION
The University of British Columbia
Bachelor of Arts, Political Science, International Relations
British Columbia Institute of Technology
Diploma (Honours), Marketing Communications
SKILLS
ABOUT CANDICE CHARLETON
I’m a Success & Services leader focused on helping SaaS companies achieve scale through customer-centric strategy, operational excellence, and clear, impactful communication. With a background in marketing, I bring a deep understanding of how to connect customer needs to measurable business outcomes — and how to build teams that get things done.My experience spans customer onboarding, training, education and renewal management — creating programs that empower users, accelerate adoption, and drive long-term success. I thrive in fast-paced environments where curiosity, accountability, and collaboration fuel growth. Outside of work, I love spending time with my family and our Bernedoodle named Maui, often on a basketball court, soccer field, or at the beach.Let’s connect — I’m always up for a conversation about customer growth, leadership, and the future of GTM.
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