Candice Ray
AVP, Customer Success - Commercial Group
- Role
- AVP, Customer Success - Commerical Group at First Advantage
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Candice Ray
15+ years of work experience, I am a seasoned leader in client success, business development. I have a deep expertise in building strong business relationship with global accounts. I am currently the Associate Vice President of Client Success at First Advantage, a leading global background screening and identity verification provider. 9+ years of experience in spear heading team of 33 strategic customer success partners and leaders. who are responsible for the satisfaction, retention, and growth. Driven to deliver tailored client experiences, business retention & growth keeping candidate experience at the center of excellence, driving change management across commercial group and diverse industry.
Experience
AVP, Customer Success - Commerical Group
Nov 2024 — Present
Vision and strategic plan for the growth and development across global client base across commercial group. Building and maintaining strong relationships with key customer to ensuring meeting their business needs. Leading and mentoring customer success teams to enhance performance and engagement. Identifying opportunities for operational efficiencies and enhancing customer experience.
Education
IILM University, Gurugram
Foundational Business Management
University of Mumbai
Accounting and Business/Management
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