Candace Kernehan
Account Management Customer Success Manager @The Insiders
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WORK HISTORY
Account Management Customer Success Manager @The Insiders
Miami-Fort Lauderdale, FL, US
Driving market expansion, customer engagement, and scalable success.PEOPLE TRUST PEOPLE, NOT ADVERTISING.The Insiders manages the leading shopper influencer community, consulting and implementing direct-to-consumer strategies for established market leaders.Solutions: Ratings & Reviews Social Media SamplingManage a high-value client portfolio worth $1.5M, leading projects that increase digital engagement by 100–190%, exceeding benchmarks.Spearhead growth strategies, contributing to a 440% increase in retail distribution for national brands.Drive 249% contract growth, strengthening renewals, expansions, and long-term customer success.Lead cross-functional teams across global markets, ensuring 93% KPI completion and 94% client retention.Partner with sales teams to develop strategic forecasts, planning initiatives, and sales proposals, aligning client success with business growth.Optimize processes and communication strategies, improving operational efficiency and omnichannel performance.
EDUCATION
Bluefield State University
Bachelor of Business Administration - BBA
ABOUT CANDACE KERNEHAN
I focus on Customer Success, program management, and data-driven strategy with experience…
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