Candace Boyce
Health Senior Client Manager at Alight Solutions
- Role
- Health Senior Client Manager at Alight Solutions
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Candace Boyce
Over fifteen years in the Human Resource industry with a wealth of knowledge in Benefit…
Experience
Health Senior Client Manager
Aug 2022 — Present · Atlanta, GA, US
Manage projects of significant size and complexity from beginning to end and provide subject matter expertise to client.Work independently on domain and operational solutions.Seamlessly work with a global team of colleagues focused on client delivery and satisfaction.Use ad hoc reporting, Google Analytics, and Advanced Table Editor to assist with escalations, and consult with clientsMaintain and validate client relationship/risk status within the tracking system.Act as the subject matter expert for all service specific and common client requirements; accountable for requirement changes across various aspects of client delivery.Lead and facilitate updates for all applicable requirements documents, interface documentation, and delivery channel documentation for clients.Manage the delivery of client reporting, including non-standard client reporting needsRepresent any client escalations and oversees the resolution to ensure client satisfaction.Illustrate proper investigation through a variety of information sources to draw conclusions; can identify when to escalate to Performance Team Leader as needed.
Education
Strayer University
Master’s Degree
2011 — 2014
Winston-Salem State University
Bachelor of Business Administration (B.B.A.)
2004 — 2008
Skills
- Coaching
- Data Analysis
- Microsoft Office
- College Recruiting
- Training
- Sql
- Call Centers
- Organizational Development
- Project Management
- Customer Service Management
- Recruiting
- Team Management
- Personnel Management
- Training Delivery
- Insurance
- Lotus Notes
- Team Building
- Management
- Employee Relations
- Operations Processes
- Leadership
- Benefits Administration
- Learning and Development
- Query Writing
- Human Resources
- HR Policies
- Quality Management
- Outlook
- Outsourcing
- Performance Management
- Employee Training
- Process Improvement
- Talent Acquisition
- Vendor Management
- Customer Service
- Hiring
- Employee Benefits
- Business Process Improvement
- Onboarding
- Talent Management
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