Candace Roper
- Role
- Service Operation Supervisor at Vensure Employer Solutions
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Candace Roper
To obtain a position as a Human Resources Manager or Learning and Development Specialist…
Experience
Service Operation Supervisor
Apr 2026 — Present
Manage a portfolio of 120 PEO clients, translating HR operational needs into scalable technology-supported solutions.Supervise payroll associates and payroll processesCommunicate and uphold performance standards for client engagementMaintain and update documentation for client processes and proceduresMonitor employee productivity and performanceProvide constructive feedback, mentorship and coachingAssist with client questions and client careTrain new employees in essential role functions and workflowConduct regular performance reviews and provide reports to company executivesIdentify workflow automation opportunities across payroll, compliance, onboarding, and reporting processes.Analyze SLA performance metrics and operational data to drive continuous improvement initiatives.Collaborate cross-functionally with Payroll, HRIS, Compliance, and IT teams to enhance system functionality and service delivery.
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