Bianca Campos
Enterprise Billing Specialist II at Amazon Web Services (AWS)
- Role
- Enterprise Customer Billing Specialist at Amazon Web Services (AWS)
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Bianca Campos
Proficient customer experience and account strategy leader with over 7 years of success in account management, risk mitigation, advocacy, and customer engagement roles- Repeatably recognized for building innovative strategic solutions that address complex business issues and accelerate productivity and efficiency- Expert in realigning teams and setting direction to elevate operational performance- Proven ability to implement creative strategies that improve customer relationships, collaborate across the organization, and communicate at all levels, including C-level and business owners- Bilingual: English & Spanish. Key Skills and Competencies- Enterprise Account Management - Cloud Computing Financials - Hiring and Training New Hires - Managing Inbound and Outbound Calls/Chats - Workflow Management - Managing Simultaneous Projects - Customer Experience Management - Google Products - AWS Services - Online Marketing Tactics - Paragon | SharePoint | NextGen | Salesforce - Objection Handling - Risk Management - PCI Compliance - Setting and Achieving Goals
Experience
Enterprise Customer Billing Specialist
Mar 2021 — Present · Seattle, WA, US
Helping AWS Enterprise customers establish an operating model within their organization to manage, navigate, optimize cloud computing financials, and settle their bills - Acting as a Subject Matter Expert on Enterprise account and billing issues, while proactively helping customers avoid potential risks and dive deep to understand underlying root causes to resolve customer problems - Processing account and billing related cases through case management, email, chat, and phone tools - Building close relationships with AWS Enterprise customers to understand their business/operational needs and technical challenges to help them achieve the greatest value from AWS - Driving projects that improve customer interactions with AWS account and billing information - Assisting with Enterprise customer communication during AWS critical launches and support launches by developing detailed knowledge about AWS specific product/features - Currently leading a 4 week training program for new hires - Assigned to 4 agents as a new hire onboarding mentor - Dedicated agent to high-stake Enterprise customers - Responsible for Onboarding new Enterprise customers by hosting a presentation designed to educate customers on billing best practices and AWS tools
Education
San Diego State University
Bachelor of Arts - BA, Women's Studies & Public Health
2009 — 2014
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.