Jordan Campbell

About Jordan Campbell

Professional with 9 years of experience managing Student Housing, Luxury Market rate, Multi-family and Section 8 properties; including but not limited to operations, budget administration, contract negotiations, and vendor relations.

Experience

1. District Operations Director

   FirstKey Homes

   Sep 2021 — Present · Dallas-Fort Worth, TX, US

   Oversee the daily management and coordination of property operations in Dallas and Oklahoma City (2,900 homes) which includes property acquisition, property renovation, leasing, property management, financial performance and collections. Interface with local leasing team daily to monitor available home inventory, home pricing, traffic, new leases and turnover. Manage and drive team responsibilities to achieve leasing and occupancy goals.Oversee management of local market staff. Provide training, coaching, and constructive feedback in compliance with company policies to foster growth and increased productivity amongst employees.Manage the collections process for accounts receivable. Reviewing monthly maintenance expenses and implement practices to reduce maintenance costs.Minimize property-level expenses by managing and providing feedback to Field Operations teamOversee property maintenance and turnover of all properties, both rented and vacant. Ensure that properties are secured during move in and that move out procedures are being enforced.Investigate complaints by tenants and resolving issues in accordance to company policy. Reinforce tenant occupancy policies and procedures.Review financial reports weekly, monthly and quarterly to ensure YARDI data is entered timely and accurately.Ensure property records are maintained in accordance with company and state-specific statutes standards.Assist with development of marketing programs for assigned local market to drive tenant retention, tenant relation programs and setting rent prices for homes.

Education

• South Mountain High School

  High School Diploma

  2005 — 2009

• Louisiana State University

  Master of Education - MEd, Higher Education/Higher Education Administration

  2019 — 2021

• Arizona State University

  Bachelor of Science (B.S.), Justice Studies/Business Law

  2009 — 2013

Skills

• Time Management
• Public Speaking
• Pinterest
• Loss Prevention
• Microsoft Publisher
• Data Entry
• Customer Service
• Facebook
• Strategic Planning
• Community Outreach
• Research
• Event Planning
• Leadership Development
• Outlook
• Microsoft Office
• Sales
• Critical Thinking
• Marketing
• Non-Profits
• Telephone Skills
• Workshops
• Process Scheduler
• Photoshop
• Event Management
• Retail Sales
• Property Management
• Training
• Volunteer Management
• Creative Problem Solving
• Leadership
• Social Media
• Public Relations
• Visual Merchandising
• Organization
• Inventory Management
• Team Building
• Microsoft Word
• Higher Education
• Fundraising
• Marketing Strategy