Campbell Decoco
Project Coordinator @Ateko, backed by Bell Canada
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WORK HISTORY
Project Coordinator @Ateko, backed by Bell Canada
CA
Project Coordinator | Large‑Scale Network Migration | Order Management, Cutover Coordination & Service Delivery ExcellenceSupporting the end‑to‑end delivery of a national network migration program for a major Canadian bank, spanning branches. This cut across the full administrative lifecycle of project orders; including data/voice services, IT changes, and hardware; ensuring every site is prepared, every prerequisite is met, and every implementation stays on schedule.I serve as the central coordinator during service cutovers, running MS Teams/Webex bridges, guiding technical teams through the Method of Procedure (MOP), and overseeing testing to ensure each branch transitions smoothly to the new network. Post‑cutover, I validate billing actions, close orders with full data integrity, and escalate issues early to maintain project momentum.KEY ACHIVEMENTS • Coordinated multiple branch cutovers with zero‑defect transitions and clean post‑implementation validation. • Managing high‑volume order workflows across a national migration, ensuring readiness for technical teams. • Strengthening reporting and escalation processes, improving visibility and reducing delays for Project Managers. • Recognized thus far for responsiveness, clarity, and proactive coordination in a fast‑paced, high‑stakes delivery environment.
EDUCATION
University of Lagos
Master of Arts ( M.A.), International Relations, History & Strategic Studies
University of Benin
Bachelor of Arts (BA), International Studies And Diplomacy
British Airways Online Learning Platform
Certificates With Grade Scores, Office Based Managers Training
ABOUT CAMPBELL DECOCO
I am a PMP® Certified Project Coordination & Customer Service Professional with 10+ years of experience supporting and leading cross-functional initiatives across telecommunications, aviation, healthcare, and customer service environments. I specialize in coordinating project activities, improving operational processes, and strengthening customer-facing operations to deliver consistent, measurable results. Throughout my career, I have contributed to projects that improved operational efficiency by up to 25%, enhanced service delivery, and supported governance frameworks that resulted in zero audit non-conformities. I apply both Agile and Waterfall methodologies to drive project planning, task coordination, risk tracking, documentation, and on-time delivery. I leverage Advanced Excel, Jira, MS Project, and Power BI to support project tracking, data analysis, reporting, and workflow optimization. My strong customer service background gives me an added advantage in stakeholder communication, expectation management, and building trust across teams and departments. Now based in Ontario, I am open to opportunities in Project Coordination, PMO Support, Customer Service Operations, Operations Support, and Process Improvement. I’m passionate about helping organizations streamline workflows, strengthen customer experience, and execute projects with clarity, structure, and accountability. Available to start immediately and open to both full-time and contract roles.
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