Christopher Moulton

Strategic Customer Success Manager - Healthcare and Life Sciences @Talkdesk

Phoenix, AZ, US

Healthcare Account Management: Managed a portfolio of 29 enterprise healthcare and life sciences accounts totaling $14M in ARR as one of three dedicated Healthcare CSMs, ensuring long-term client satisfaction and retention.Implementation Leadership: Directed onboarding and implementation of Talkdesk’s cloud contact center platform, aligning with EHR integrations and regulatory requirements for the healthcare industry.Strategic Relationship Building: Cultivated strong executive relationships to promote adoption, renewal, and measurable ROI, serving as a trusted advisor across key enterprise stakeholders.Data-Driven Customer Success: Leveraged Gainsight, Salesforce, and generative AI insights to track usage trends, identify risks, flag expansion opportunities, and maintain overall account health.Cross-Functional Enablement: Collaborated with internal teams to deploy success programs, including Talkdesk Co-Pilot, premium support, and AI-powered automation, driving customer engagement and product value.

Udemy Alumni

Management Consulting: Succeeding as a Management Consultant

University of Arizona

Bachelor of Science - BS

Udemy Alumni

Certification

International Business Management Institute (IBMI)

Program Diploma

Udemy Alumni

Certification

Shadow Mountain High School

High School Diploma

NAMSR Medical Sales Training Program

Medical Sales Certification

Udemy Alumni

Certified Business Process Mapping Associate

University of Arizona

Bachelor's degree

Cognizant Technology Solutions- Agile Methodologies Training

Agile Methodologies