Christopher Moulton
Strategic Customer Success Leader | Organizational Change Management Executive | Leading Effective Change and Strategies | Digital Transformation Professional | Certified PROSCI Practitioner
- Role
- Strategic Customer Success Manager - Healthcare and Life Sciences at Talkdesk
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Christopher Moulton
Strategic and people-centered technology leader with 10+ years of experience delivering…
Experience
Strategic Customer Success Manager - Healthcare and Life Sciences
Feb 2025 — Present · Phoenix, AZ, US
Healthcare Account Management: Managed a portfolio of 29 enterprise healthcare and life sciences accounts totaling $14M in ARR as one of three dedicated Healthcare CSMs, ensuring long-term client satisfaction and retention.Implementation Leadership: Directed onboarding and implementation of Talkdesk’s cloud contact center platform, aligning with EHR integrations and regulatory requirements for the healthcare industry.Strategic Relationship Building: Cultivated strong executive relationships to promote adoption, renewal, and measurable ROI, serving as a trusted advisor across key enterprise stakeholders.Data-Driven Customer Success: Leveraged Gainsight, Salesforce, and generative AI insights to track usage trends, identify risks, flag expansion opportunities, and maintain overall account health.Cross-Functional Enablement: Collaborated with internal teams to deploy success programs, including Talkdesk Co-Pilot, premium support, and AI-powered automation, driving customer engagement and product value.
Education
Udemy Alumni
Management Consulting: Succeeding as a Management Consultant
University of Arizona
Bachelor of Science - BS
Udemy Alumni
Certification
International Business Management Institute (IBMI)
Program Diploma
2020
Udemy Alumni
Certification
2021 — 2021
Shadow Mountain High School
High School Diploma
2004 — 2008
NAMSR Medical Sales Training Program
Medical Sales Certification
2014 — 2014
Udemy Alumni
Certified Business Process Mapping Associate
University of Arizona
Bachelor's degree
2008 — 2012
Cognizant Technology Solutions- Agile Methodologies Training
Agile Methodologies
2015 — 2015
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