Camilo Aponte
Content & Knowledge Manager | LLM Trainer & Prompt Engineer | Scalable Support Systems | Human-Centered AI
- Role
- Content & Knowledge Manager Llm Trainer at Search Atlas
- Location
- Boise, ID, US
- LinkedIn followers
- 500 followers
About Camilo Aponte
AI Linguist with a strong foundation in localization QA, multilingual content evaluation,…
Experience
Content & Knowledge Manager Llm Trainer
Jun 2025 — Present · Bogotá, CO
As Content & Knowledge Specialist at Search Atlas, I lead the design and evolution of our internal and external Help Center ecosystems, ensuring that documentation, training assets, and AI-driven support are scalable, accurate, and aligned with product growth.In parallel, I serve as the primary trainer and prompt architect for our LLM-based conversational AI. My work spans iterative prompt engineering, utterance testing, and performance auditing. I collaborate cross-functionally with Product, UX, Support, and Training teams to elevate user experience and equip internal teams with high-quality support resources.Key areas of focus:Structuring knowledge flows and modular content for user-facing support and internal enablement.Designing training systems and evaluation frameworks for AI performance (Resolution Rate, CSAT, Abandon Rate, and Escalation).Translating complex technical concepts into clear, accessible content for diverse audiences.Leveraging tools like Slack, Loom, ClickUp and Intercom to co-create adaptive documentation systems.This role sits at the intersection of content strategy, technical communication, and AI training—bridging human understanding and machine precision to make every answer count.Search Atlas Recognitions:1. Inc. (2022) – Fastest-Growing Companies in America2. U.S. Search Awards (2021) – Best Start-Up Agency3. The Drum Awards (2021) – Best B2B SEO Campaign (with LinkGraph x Bright Pattern)4. Inc.(2021) – Best Places to Work & On the Rise Business5. Clutch (2020–2021) – Top B2B Company (SEO Companies)6. Nevada Top Workplaces (2021) – #1 Small Business7. Great Place to Work Certified (2021)
Education
Universidad Sergio Arboleda
Periodista
2001 — 2006
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