Camille F. Leverett

About Camille F. Leverett

I am a results-driven membership and customer relations leader with a proven track record of driving engagement, revenue growth, and strategic innovation for mission-driven organizations. With experience spanning global nonprofits, professional associations, and student-governed organizations, I specialize in developing data-driven strategies that enhance member value, improve customer experiences, and drive organizational success.As the Senior Director, Membership and Customer Relations at the Water Environment Federation (WEF), I lead membership and customer service operations for an organization representing over water quality professionals and 75 affiliated member associations. My work has directly contributed to a 6% increase in membership revenue, the launch of a pilot group membership partnership, and the enhancement of WEF’s database infrastructure to deliver a best-in-class member experience.Previously, as Director of Membership and Registration at the National Society of Black Engineers (NSBE), I played a pivotal role in modernizing membership operations, overseeing the launch of an enterprise AMS system, and developing a member research strategy to better understand and meet member needs.Throughout my career, I have successfully: Led membership growth and engagement strategies, resulting in double-digit membership increases. Implemented technology-driven solutions to streamline operations and enhance member experiences. Built and managed high-performing teams, fostering a culture of collaboration and innovation. Developed multi-channel marketing and recruitment campaigns, driving membership growth and retention. Spearheaded member research initiatives to enhance value propositions and engagement strategies.Passionate about fostering diverse and inclusive communities, I have collaborated with cross-functional teams to implement equity and inclusion initiatives that support underrepresented professionals in various industries.

Experience

1. Head of Member Services

   World Commerce & Contracting

   Apr 2025 — Present · US

   As Head of Member Services at World Commerce & Contracting, I lead a global team dedicated to delivering an exceptional member experience and promoting operational excellence. My role focuses on increasing membership, improving retention, and enhancing engagement through a member-centric, data-driven approach. I collaborate closely with regional and corporate teams worldwide to ensure a seamless experience for our corporate members. I’m passionate about fostering strong communities, optimizing processes, and leveraging data insights to drive growth and innovation.Key areas of focus- Leading and motivating a global Member Services team - Developing and implementing strategies for membership growth and retention - Enhancing member engagement through strategic communication and user experience improvements - Supporting system transitions, including CRM and website upgrades - Leveraging data analytics to inform decision-making and identify new opportunities - Collaborating with both internal and external stakeholders to provide best-in-class service - Enhancing operational efficiency at all member touchpointsAt World Commerce & Contracting, a global not-for-profit association dedicated to advancing Commercial & Contract Management, I’m proud to assist professionals and organizations in thriving through continuous learning, thought leadership, and community building.

Education

• Marymount University

  MBA

• The George Washington University

  Event Management Certificate

• Radford University

  BBA