Camille Guilbert
Server Analyst @Dell Technologies
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WORK HISTORY
Server Analyst @Dell Technologies
Montpellier, FR
Dell Technologies Inc. is the American multinational technology company headquartered in Round Rock, Texas. It was formed as a result of the September 2016 merger of Dell and EMC Corporation (which later became Dell EMC).Dell\'s products include personal computers, servers, smartphones, televisions, computer software, computer security and network security, as well as information security services. Tasks-Identifies and resolves issues affecting customer system Environment-Engaging necessary support staff to resolve escalations in as short a timeframe as possible-Uses troubleshooting techniques and tools to identify technical defects/issues-EMEA BPI-Supply Chain Quality part improvement-Delivery issue point of Escalation-Lead the collaboration improvement between logistic and Tech Support-OPS process management-Metrics, KPI on Tech Support-Tech Support Cost Reduction
EDUCATION
fakulteta za management Koper Slovenia
Erasmus Exchange, Management
Lycée la Merci
Economy
Idrac Montpellier
M1, Marketing & European Management
Lycée François Rabelais
Bachelor of Commerce (B.Com.), Economy
IDRAC Business school
Master's degree, Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT CAMILLE GUILBERT
Server Analyst at Dell Technologies
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