Camille Choice

About Camille Choice

Camille Choice is a Senior Product Support Specialist at SurveyMonkey, a global leader in experience management that provides AI-driven insights to empower organizations to make decisions with speed and confidence. Her role includes conducting in-depth market research to identify target audiences, analyze market trends, and perform competitive analyses. By leveraging these insights, she enhances marketing plans and secures strategic alignment with customer demands. With a passion for government affairs, Camille formerly served as a Communications and Outreach Specialist at the City of Dallas where she implemented integrated marketing campaigns across various channels including digital, social media, email marketing, content marketing and events. Camille has a bachelor\'s degree in public relations and business administration from the University of Texas at Arlington and a master\'s degree in strategic leadership from Amberton University.

Experience

1. Senior Product Support Specialist

   SurveyMonkey

   Feb 2022 — Present

   Engage with customers via omni-channel support using a brand-aligned voice to troubleshoot technical issues Monitor recurring customer feedback to inform feature optimization, content updates, and messaging strategyDevelop customer-facing content—Help Center articles and LinkedIn posts—to enhance product interactionApply SEO strategies to refine content, reducing support inquiries by 40% and improving self-service experiencesContribute $189K+ in expanded revenue through consultative problem-solving and escalation management while reinforcing brand trust

Education

• Amberton University

  Master of Business Administration - MBA, Strategic Leadership

• The University of Texas at Arlington

  Bachelor of Arts (B.A.), Public Relations, Business Administration

Skills

• Public Relations
• Advertising
• Business Management
• Press Releases
• Event Management
• Event Planning
• Media Relations
• Public Speaking
• Speech Writing
• Social Media Marketing
• Marketing Communications
• Fundraising
• Ap Style
• Customer Service
• Sales
• Copywriting
• Community Outreach
• Teaching
• Editing
• Leadership
• Management
• Marketing
• Newsletters
• Social Media
• Facebook
• Time Management
• Training
• Social Networking
• Marketing Strategy
• Community Development
• Product Marketing
• Blogging
• Volunteer Management
• Publicity
• Nonprofits
• Creative Writing
• Internal Communications
• Project Planning
• Corporate Communications
• Copy Editing