Camille Carter
Mission Critical Services for Azure Events / Sr Relationship Manager
- Role
- Mission Critical Services for Azure Events Sr Relationship Manager (Sr Tech Support Engineer) at Microsoft
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Camille Carter
As a detail-oriented and customer-driven technology professional, I excel at strengthening relationships by delivering top-notch support and innovative solutions. I am a positive and upbeat team player, known for my clear communication and demonstrated success in the field. With a strong motivation to maintain a growth mindset, I am always eager to challenge myself and continue my professional development.
Experience
Mission Critical Services for Azure Events Sr Relationship Manager (Sr Tech Support Engineer)
Jul 2022 — Present · Charlotte, NC, US
Help drive customer success and confidence in the Azure platform, through our Solution Risk Assessment analysis• Provide Best Practice recommendation across the entirety of Azure resources based on Customer solutions• Articulate, written and spoken recommendation to leadership and technical level audience• Navigate complex, strategic, high-profile customer event requirements and needs• Drive event health by effective collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)• Own, customer support experience, using collaboration, troubleshooting, best practices and transparency within and across teams (e.g. swarming) • Identify and handle issue escalation be it technical or functional• Create and maintain incident management requests for product group or engineering group• Contribute to overall better efficiencies with our process/procedures through initiatives, automation, and other digital self-help tools to improve customer and engineer experience• Provide ramp activities, knowledge sharing, technical coaching and mentoring for new AEM team members• Lead or participate in building communities with peer delivery roles; may be workday or specialty specific
Skills
- Learning Management
- Peoplefluent
- Vendor Management
- Sharepoint
- Microsoft Office
- Dreamweaver
- Visual Studio
- Visio
- Articulate Studio
- Governance
- Project Management
- Leadership Development
- Peoplesoft
- Frontpage
- Sap
- E-Learning
- Lotus Notes
- Sumtotal
- Outlook
- Process Improvement
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