Camilla Savoia

Experience

1. Quality Operations Manager

   Stitch Fix

   Oct 2019 — Present · San Francisco, CA, US

   Oversee the international ops quality program which includes spearheading process standardization, reporting, benchmarking, addressing escalated trends or cases, and prioritizing quality initiatives. • Utilize Lean Six Sigma practices to optimize operational quality processes through waste reduction and automation.• Synchronize operational quality with cross-functional processes for a seamless flow of product into our facilities and out to clients.• Design and lead short-term and long-term global operational strategy and key results for warehouse quality, and integrate business priorities into quality programs.• Present quality opportunities, reports, trends, etc on a quarterly basis to regional general managers, directors, and VP in the operations organization.• Collaborate with cross-functional teams on Merch, CX, and Legal as business continues to evolve into new products, services, and inventory models and ensure ongoing adherence to internal, regulatory, and legal requirements as it relates to warehouse quality and clients.• Direct and mentor a team of 6 Sr. Operational Quality Analysts across our US distribution centers to drive continuous improvements, lead trainings for thousands of employees, triage and root-cause-analyze escalated quality cases, and ensure sites consistently deliver an exceptional client experience.

Education

• San Francisco State University

  BA, Cinema

  2007 — 2011

Skills

• Time Management
• Cinematography
• Filemaker
• Filemaker Pro
• 70 Wpm
• Film Production
• Social Media
• Canon 60d
• Css
• Video Editing
• Directing
• Microsoft Office
• Css3
• Javascript
• Html 5
• Film
• Documentaries
• Social Networking
• Creative Writing
• Video
• After Effects Cs5
• Canon Dslr
• Compressor
• Final Cut Studio
• Team Management
• Editing
• Final Cut Pro
• After Effects
• Photoshop
• Research
• Customer Service