Camilla Puggioni
Service Delivery Manager @HSO
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WORK HISTORY
Service Delivery Manager @HSO
GB
Lead end-to-end service delivery across enterprise Microsoft Dynamics 365 environments• Own service governance framework including SLA oversight, performance reporting, and risk management• Coordinate cross-functional delivery teams across Application Support, DevOps, Infrastructure, and Optimisation• Oversee service transition and change initiatives, ensuring structured planning through stabilisation• Track risks, dependencies, and mitigation plans across active workstreams• Act as senior escalation point for operational and technical issues• Deliver executive-level service reviews, presenting performance trends, risks, and improvement plans• Drive continuous service improvement initiatives to enhance stability and operational efficiency
ABOUT CAMILLA PUGGIONI
I’m a service delivery and operations professional with a track record of keeping…
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