Camilla Call
Complaints Insight Manager @SNG (Sovereign Network Group)
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WORK HISTORY
Complaints Insight Manager @SNG (Sovereign Network Group)
Extracting insight from customers (complaints) and external (Housing Ombudsman) to inform improvement opportunities.SME on complaints and ensuring compliance with the HOS Complaint Handling Code.Leading a team of Complaint Insight Officers.
EDUCATION
Bournemouth University
Bachelor's degree, Applied Geography
ABOUT CAMILLA CALL
Complaints background within financial services, currently using this experience to improve customer experience at Sovereign Housing Association, within the social housing sector. Focus on root cause analysis to identify drivers of complaints and making recommendations to improve. Ensuring compliance with the Housing Ombudsman Complaint Handling Code. Managing a small team of Complaint Insight Officers.
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