Camila Nabuco Barbosa
Service Management Integration Manager @Deloitte
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WORK HISTORY
Service Management Integration Manager @Deloitte
Providing strategic oversight and coordination support to both the Central Operations and Readiness teams in the following domains- Service Now tool and ITIL processes (Incident Management, Change Management and Problem Management)- IAM (Identity Management) process- Service Desk Management- Policies & Procedures- Operations Trainings- Disaster Recovery- Technology Rehearsal Developing and maintaining an effective working relationship with MiCo 2026 Olympic & Paralympic Committee and other Partners to understand business requirements, external challenges and implement processes ensuring the alignment of planning and operations activities.Sharing the previous experience with Games with the team members that are participating for the first time.
EDUCATION
Colégio Pedro II
Primary and Elementary School
Colégio Pedro II
High School and Technical Education in Information Technology with emphasis in Programming, Information Technology
UERJ
Bachelor of Computer Science, Computer Science
SKILLS
ABOUT CAMILA NABUCO BARBOSA
Service Management and Project Management professional with nearly 15 years of experience, including 13 years delivering IT operations for the Olympics and Paralympics Games.Expertise in Service Delivery, Service Desk Management, Operations Tools, and Operations Readiness within large-scale, high-pressure environments. Experienced in ITSM and IAM process and tool management, cross-functional coordination, and aligning operations with business andstakeholder needs.
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