Camila Guerrero Jaimes

Project Manager & Client Operations Cultural & Tourism Projects @Artisplendore

Zaragoza, ES

Improved operational planning, communication, and team coordination at historical monuments, reducing visitor wait times by 20% and boosting tour efficiency through calendar optimization, flow monitoring, and KPI analysis. Maintained visitor satisfaction rates above 90% by resolving real-time issues with international suppliers and guests through empathetic communication and quick problem-solving. Delivered engaging, multilingual customer service at cultural heritage sites, directly contributing to a 95% satisfaction rate in post-visit surveys.Applied user-centered and holistic service design principles to map visitor journeys across booking, check-in, and on-site experiences, resulting in a 15% increase in operational efficiency and sustained 90%+ guest satisfaction rates.