Camila Longo de C. Palma

WORK HISTORY

EDUCATION

ABOUT CAMILA LONGO DE C. PALMA

35••••••••41 c••••••••@gmail.com Trilingual (Portuguese, Spanish, and English) Nationality: Dual Citizenship (Brazilian and Italian) I am a trilingual professional (Portuguese, English, Spanish) holding a BSc in Marketing, a higher diploma in Customer Service in Advertising Agencies, and overall 10 years of experience in customer service, call center environment, event marketing coordination, business development, account management, and sponsorship support. Successfully conveyed knowledge about each company\'s service, provided confidence to the customer and successfully resolved all customer queries. Promoted services and solutions while maintaining excellent customer service and meeting achievable daily targets. Career HIghlights - Developing and implementing key policies and procedures in customer service departments to boost productivity and enhance team morale- Earning a reputation for identifying and resolving potential customer-facing problems and discrepancies, leading to a significant boost in customer satisfaction and loyalty-Successfully ensuring customer service and satisfaction while driving staff training and development and team motivation- Establishing solid and trusting relationships through exceptional communication and interpersonal skills- Balancing multiple tasks within fast-paced, deadline-driven, and customer-facing environments. I’m always interested in hearing from former colleagues, managers, or just interesting professionals, so feel free to contact me if you’d like to connect.