Cameron Smithson
Manager, Global CX Knowledge Operations at Traeger Pellet Grills, LLC
- Role
- Manager, Global Cx Knowledge Operations at Traeger, Inc.
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
Experience
Manager, Global Cx Knowledge Operations
Apr 2021 — Present · Salt Lake City, UT, US
Design and strategize the architecture for the Traeger\'s global CX knowledge operation and distribution, servicing all consumer groups, ensuring consistent evolution to meet growing business needs.• Lead a team of content specialists, emphasizing growth, inclusivity, and knowledge specialization.• Increased knowledge content by over 500% within an 18-month period.• Increased first-contact resolution by 25%.• Work across the organization and in conjunction with Information Technology to identify requirements for the knowledgebase and maintain the knowledge management system.• Assimilate information extracted from SME groups and compile it into a defined and consistent style, ensuing that it is clearly articulated and easy to understand by multiple consumer groups.• Ensure legal and operational compliance of database information.• Schedule regular reviews of the knowledgebase to identify areas that need to be updated / expanded.
Education
Brigham Young University
Bachelor of Science, Economics, minors: Business Management and Editing
2006 — 2013
Skills
- Proficient in Indesign
- Photoshop
- Business Management
- Social Networking
- Social Media
- English
- Event Planning
- Editing
- Microsoft Office
- Illustrator
- Public Speaking
- Adobe Creative Suite
- Customer Service
- Indesign
- Marketing
- Blogging
- Powerpoint
- Microsoft Excel
- Microsoft Word
- SEO
- Research
- Teaching
- Spanish
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