Cameron Quan
IT Support Specialist at Timberline Bank and Colorado Mesa University graduate.
- Role
- IT Support Specialist at Timberline Bank
- Location
- Grand Junction, CO, US
- LinkedIn followers
- 500 followers
About Cameron Quan
IT Application Administrator at Timberline Bank and Colorado Mesa University graduate
Experience
IT Support Specialist
Oct 2023 — Present · Grand Junction, CO, US
Served as the lead hardware manager, overseeing the maintenance of over 200 employee devices, including laptops, desktops, phones, printers, and AV equipment. Responsibilities included pushing updates, troubleshooting, repairs, replacements, asset tracking, and procurement.• Efficiently resolved hundreds of internal tickets, meeting SLA requirements 99% of the time while addressing a wide range of issues.• Led the processing of employee account creation, onboarding, and offboarding, ensuring accurate application access and permissions to prevent privilege creep.• Collaborated in bank-wide and department-specific internal and external audits, ensuring full adherence to regulatory guidelines and achieving a 100% audit pass rate for the bank and IT department.• Served as the primary point of contact for internal and external community events requiring AV support, ensuring 100% of events had fully functional AV solutions or suitable alternatives to meet their needs.
Education
Colorado Mesa University
Computer Information Systems, BS - Business Analytics, Minor
2018 — 2023
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