Cameron Masterson
Workforce Planning Officer @Scotrail
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WORK HISTORY
Workforce Planning Officer @Scotrail
EDUCATION
Glasgow Caledonian University
Bachelor of Science - BSc (Hons), Applied Psychology
Glasgow Caledonian University
Master of Science - MSc, Human Resource Management
City of Glasgow College
Spanish Language and Literature
ABOUT CAMERON MASTERSON
Operational Analyst with a strong track record improving SLA compliance, reducing case aging, and automating high‑volume workflows. Experienced in working with large datasets and turning operational data into actionable insights using Power BI, Excel, and VBA. Delivered measurable impact, including 76% automation of manual processes and SLA non‑compliance reduction from 19.9% to 3.9%. Known for analytical thinking, precision, and the ability to collaborate, influence, and drive positive change.
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