Cameron MacLeod
Director, Professional Services @Achievers
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WORK HISTORY
Director, Professional Services @Achievers
Toronto, ON, CA
Targeted work-life balance during COVID with a new role leading a team of technical consultants responsible for net new and post-launch implementation services across North America on the Achievers employee recognition & reward platform. Accountable for project outcomes, schedules, resource utilization, and CSAT.• Partnered with product leadership and product management team to align roadmap and fix planning.• Partnered with support leadership to reduce duplication and defect investigation overhead.• Partnered with revenue leadership to improve capability, services, and roadmap communications.• Mentored new department team leaders to improve onboarding, communication, and resourcing.• Supported strategic reinvention of SMB customer onboarding and communications process.• Led over 100 customer implementation projects as project sponsor.
EDUCATION
Mosaic People Development
Vision Critical Leader's Programs
Nexient Learning
Active Leadership Course
Trab Training
CTT+ Train The Trainer Course
University of New Brunswick
BCS, Computer Science
McMaster University
Certificate, Business Analysis
SKILLS
ABOUT CAMERON MACLEOD
People-focused tech-savvy team leader, educator, and communicator, with deep experience in technology, strategic business process reinvention, and distributed teams.Things I do well- Create and deliver customized solutions on tight deadlines- Assess and improve team processes and tools- Understand needs and constraints, and effectively communicate them across teams- Identify and clarify complex problems, and recommend scalable solutions- Build and lead diverse teams with strong relationships- Continually learn and adapt to changing needs
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