Cameron Atwood
Associate Vice President, IT Pmo and Service Management @OU Health
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WORK HISTORY
Associate Vice President, IT Pmo and Service Management @OU Health
OK, US
The Associate Vice President, IT PMO & Service Management is a seasoned leader and advisor, with proven experience in building a PMO and an IT Service Management (ITSM) function in the academic medical center space. Responsible for developing and managing the overall service delivery strategy and operations for the IT organization.Responsible for developing the strategic direction, design, development, and implementation of IT services to end users in a way that meets the stated needs of end users and the stated goals of the business. The AVP, PMO & Service Management is accountable for development of a comprehensive IT Service Management program focused on customer service, including Service Strategy, Service Design, Service Operations, and Continual Service Improvement. This position is also responsible for enhancing and managing an IT Project Management Office (IT PMO) and the portfolio of IT projects for the organization. Developing and implementing PMO processes and policies, directs project management staff, and works with other department leaders and key stakeholders to define, prioritize and develop projects and programs. The AVP IT PMO & Service Management is responsible for establishing the organization\'s Incident, Change, and Problem Management discipline, leading service level development, monitoring, and reporting for both in house and contracted IT Services.Additionally, the AVP IT PMO & Service Management supports the organization\'s IT team in delivering and supporting enterprise systems that enhance the employee and customer experience, reducing operating costs and support various healthcare business operations.
EDUCATION
University of Redlands School of Business & Society
Master of Business Administration - MBA, Business Administration and Management, General
University of Maryland Global Campus
Bachelor of Science - BS, Computer Networks and Cybersecurity
University of Oklahoma - Price College of Business
OU Health Leadership Academy - Director/AVP Program
University of Maryland Global Campus
Associate of Arts - AA, Computer and Information Sciences, General
ABOUT CAMERON ATWOOD
With 15 years of professional experience in project management, I am a seasoned and strategic leader who delivers successful outcomes for complex and cross-functional IT projects and programs. I have an MBA degree and multiple certifications in project management and computer networking, demonstrating my commitment to continuous learning and improvement. Currently, as the Associate Vice President of IT PMO & Service Management, I am accountable for building both a Project Management Office (PMO) and an IT Service Management (ITSM) function within an academic medical center. I am responsible for shaping and managing the overall service delivery strategy and operations for our IT organization. I develop the strategic direction, design, and implementation of IT services to ensure they meet the evolving needs of our end users and align with our business objectives. My role includes developing a comprehensive IT Service Management program that prioritizes customer service, encompassing Service Strategy, Service Design, Service Operations, and Continual Service Improvement. I also lead the enhancement and management of our IT PMO and oversee the organization’s portfolio of IT projects. This involves creating and implementing PMO processes and policies, directing our project management team, and collaborating with departmental leaders and key stakeholders to define, prioritize, and deliver impactful projects and programs. I am responsible for establishing and guiding our Incident, Change, and Problem Management disciplines, as well as leading the development, monitoring, and reporting of service levels for IT services. Additionally, I support our IT team in delivering and maintaining enterprise systems that improve both employee and customer experiences, reduce operating costs, and support a range of healthcare business operations.
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