Cameron Rau
Customer Success Executive | B2B SaaS | Specialized in Driving Revenue Growth & Retention
- Role
- VP of Customer Success at Sightx
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Cameron Rau
Accomplished post-sale leader with 10+ years of experience scaling Customer Success, Professional Services, and Support functions in high-growth SaaS companies. Proven track record of delivering >120% Net Dollar Retention, building CS orgs from zero to scale, and partnering with founders/executives to align pricing, product, and go-to-market strategies to revenue goals. Trusted executive leader driving retention, expansion, and ARR growth across SMB, Mid-Market, and Enterprise customers.Core Competencies- Customer Retention & Account Expansion- Team Leadership & Org Design- Revenue Operations & Forecasting- Customer Journey Mapping & Playbook Development- Enterprise Renewals & Expansion Strategy- Executive Stakeholder Management- Professional Services Monetization & Technical Support Delivery- Cross-Functional Collaboration (Sales, Product, Marketing)- Tools: Salesforce, HubSpot, Notion, Catalyst, ChurnZero, Pendo, Userpilot, Tableau, QuickSight
Experience
VP of Customer Success
Oct 2022 — Present · CA, US
Lead Customer Success, Professional Services, and Support; member of the Executive Leadership Team, reporting to Founder CEO.Own revenue growth across existing accounts, aligning expansion and renewal strategy to deliver on company goals.Responsible for company-level reporting on revenue performance against monthly, quarterly, and annual targets, ensuring CS alignment to OKRs.Partnered closely with Co-Founder leading Sales to design and refine deal flow processes, including the data captured, labels, and categorization.Built dashboards and workflows to improve visibility into renewals, expansions, and forecasting enabling data-driven decision making to inform Product and Go-To-Market strategy.Created playbooks and pricing alignment initiatives, improving retention rates and expansion revenue.Drove measurable improvements in customer engagement, satisfaction, Net Promoter Score, and ARR growth.Member of the SightX Executive Leadership team
Education
Vanderbilt University
Bachelor of Music, Vocal Performance
2002 — 2006
Skills
- Finance
- Managing Project Budgets
- Leadership Development
- Global Client Management
- Organizational Design
- HR Consulting
- Resource Allocation
- Consulting
- Client Relationship Building
- International Project Management
- Crm
- Project Management
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