Cameron Bradley Smith
Lead Guest Experience Manager @The Twenty Two
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WORK HISTORY
Lead Guest Experience Manager @The Twenty Two
New York, NY, US
Promoted to lead guest experience strategy across dining, lounge, and nightlife operations for an ultra-luxury private members club serving high-net-worth individuals, tastemakers, and celebrity clientele.• Designed and implemented guest-experience SOPs, CRM segmentation frameworks, and KPI dashboards, increasing repeat member engagement by 20%• Oversee 150+ high-touch member events annually, aligning programming and VIP activations with brand and revenue strategy• Elevated guest satisfaction scores by 28% through structured follow-up systems, preference intelligence, and proactive service recovery• Partner cross-functionally with Membership, F&B, Security, and Events to ensure consistent luxury service standards across the property
EDUCATION
MOD'SPE Paris
Bachelor of Science - BS, Fashion Merchandising
Marist University
Bachelor of Science - BS, Fashion Merchandising
Chulalongkorn University
International Relations and Affairs
SKILLS
ABOUT CAMERON BRADLEY SMITH
I build luxury hospitality ecosystems that feel personal, seamless, and unforgettable!Currently serving as Lead Guest Relations Manager at The Twenty Two Hotel’s private members club in New York, I oversee guest experience strategy across dining, lounge, and nightlife operations for high-net-worth individuals, tastemakers, and global clientele.My work sits at the intersection of emotional intelligence and operational precision.Before hospitality leadership, I built a foundation in pricing strategy and category management at Macy’s and Callisto Media — experience that sharpened my understanding of analytics, margin, consumer behavior, and cross-functional collaboration.I believe luxury is not about excess. It’s about anticipation, discretion, and consistency!Long-term, I’m passionate about shaping guest experience at the director level — building teams, refining systems, and creating environments where people feel known.
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