Cameron Bradley Smith

About Cameron Bradley Smith

I build luxury hospitality ecosystems that feel personal, seamless, and unforgettable!Currently serving as Lead Guest Relations Manager at The Twenty Two Hotel’s private members club in New York, I oversee guest experience strategy across dining, lounge, and nightlife operations for high-net-worth individuals, tastemakers, and global clientele.My work sits at the intersection of emotional intelligence and operational precision.Before hospitality leadership, I built a foundation in pricing strategy and category management at Macy’s and Callisto Media — experience that sharpened my understanding of analytics, margin, consumer behavior, and cross-functional collaboration.I believe luxury is not about excess. It’s about anticipation, discretion, and consistency!Long-term, I’m passionate about shaping guest experience at the director level — building teams, refining systems, and creating environments where people feel known.

Experience

1. Lead Guest Experience Manager

   The Twenty Two

   Jan 2026 — Present · New York, NY, US

   Promoted to lead guest experience strategy across dining, lounge, and nightlife operations for an ultra-luxury private members club serving high-net-worth individuals, tastemakers, and celebrity clientele.• Designed and implemented guest-experience SOPs, CRM segmentation frameworks, and KPI dashboards, increasing repeat member engagement by 20%• Oversee 150+ high-touch member events annually, aligning programming and VIP activations with brand and revenue strategy• Elevated guest satisfaction scores by 28% through structured follow-up systems, preference intelligence, and proactive service recovery• Partner cross-functionally with Membership, F&B, Security, and Events to ensure consistent luxury service standards across the property

Education

• MOD'SPE Paris

  Bachelor of Science - BS, Fashion Merchandising

• Marist University

  Bachelor of Science - BS, Fashion Merchandising

• Chulalongkorn University

  International Relations and Affairs

Skills

• Organization Skills
• Event Management
• Interpersonal Skills
• Microsoft Office
• Sales
• Public Speaking
• Teamwork
• Team Management
• Research
• Social Media Marketing
• Public Relations
• Management
• Facebook
• Powerpoint
• Microsoft Excel
• Marketing
• Time Management
• Communication
• Writing
• Community Outreach
• Microsoft Word
• Team Leadership
• Customer Service
• Project Management
• Leadership
• Charismatic Leadership
• Event Planning
• Social Media