Cameron Anthony Daniel
Associate Manager at Accenture
- Role
- Service Delivery Ops Associate Manager at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Cameron Anthony Daniel
Dedicated with expertise in Quality assurance initiatives, Issue resolution, and Interpersonal communication. Determined to build a career with a leading corporate. Results-driven leveraging 10 years of proven skills in establishing a strong rapport with clients. Highly-knowledgeable in Customer service and Finance offerings. Collaborative team player diligent about contributing to the achievement of group goals.
Experience
Service Delivery Ops Associate Manager
Sep 2024 — Present · Bengaluru, IN
Operational Oversight and Optimization:Manage daily operations to ensure efficient service delivery. Monitor workflows, allocate resources, and uphold service level agreements (SLAs). Implement strategies to streamline processes and enhance efficiency-Team Leadership and Development:Lead and support a team of service delivery professionals. Set performance goals, conduct evaluations, provide feedback, and identify training needs to foster a high-performance work environment-Client Relationship Management:Build and maintain strong client relationships. Address inquiries and issues promptly, enhance client satisfaction, and proactively resolve concerns to ensure high client retention-Quality Assurance and Compliance:Ensure service delivery meets organizational standards and regulatory requirements. Conduct audits, develop quality control measures, and address deviations from standards-Performance Analysis and Reporting:Analyze performance metrics and operational data. Prepare reports for senior management, highlighting trends, areas for improvement, and actionable insights for continuous improvement-Project Management and Execution:Lead projects related to service enhancements and process improvements. Develop project plans, manage resources, and coordinate with teams to achieve project goals on time and within budget-Risk Identification and Mitigation:Identify and mitigate risks in service delivery. Implement risk management practices to minimize disruptions and handle complex issues effectively-Continuous Improvement and Innovation:Drive improvements in service delivery processes. Stay updated on industry trends and best practices, and foster a culture of innovation and continuous improvement.
Education
Patrician College Of Arts And Science
Bachelor of Commerce - BCom, Business/Commerce, General
St. Bede's Anglo Indian Higher Secondary School
Business/Commerce, General
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