Ajay Chandran
Client Success Manager | SaaS | AI in CX | Client Onboarding | Customer Retention & Growth | Account Management | Digital Transformation
- Role
- Client Success Manager, Global at Konnect Insights
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ajay Chandran
Iam a Global Customer Success Manager with expertise in SaaS platforms, AI-driven customer experience, omnichannel engagement, client onboarding, and account management. I work with enterprise and mid-market clients to increase retention, drive expansion revenue, and optimize customer journeys across industries and geographies.At Konnect Insights, I deliver strategic CX solutions that align with customer and business objectives. My role involves AI-powered insights, proactive customer engagement, upsell strategy, and cross-functional collaboration with product, sales, and marketing teams.I have partnered with global brands including Domino’s, Tata Motors, Amul, OSN TV, Saudi Post Logistics, OVO Energy, Dubai Health Authority, Kopi Kenangan, STC Bank,STC TV, STV telecom,e & UAE and more. This has strengthened my ability to adapt customer success strategies for diverse markets, cultural nuances, and operational models.If your organization is seeking a Customer Success leader who blends AI innovation, SaaS expertise, and global account management to deliver measurable results, let’s connect!
Experience
Client Success Manager, Global
Sep 2025 — Present · Mumbai, IN
Education
Mumbai University Mumbai
Higher secondary school certificate, High School/Secondary Certificate Programs
2013 — 2015
Mumbai University Mumbai
Bachelor's degree, Public Relations, Advertising, and Applied Communication
2014 — 2018
University of Cambridge
High School Diploma, High School/Secondary Certificate Programs
2010 — 2012
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