Camelia Shamshoum
Product and Customer Quality @onsemi
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WORK HISTORY
Product and Customer Quality @onsemi
San Jose, CA, US
Leading customer escalation to resolution including corrective and preventive action. Working with a cross functional team for problem definition, containment, data and risk analysis, DOEs, why-why,CAPA and other industry tools, while maintaining a tight schedule for both customer and internal management reporting. while leveraging a multidisciplinary knowledge to drive informed conversations and continuous progress in: coordination, decision making, gap identification, and problem resolution efforts.Commitment to customer satisfaction through high integrity communication, focus on building trust to maintain a long term relationship.Quality requirements concept was created to address the need to capture rigor requirements for product development, safe launch and change management to reflect lesson learned, and prevent recurrences and/or proactively improve products aiming for road to zero.
EDUCATION
Technion - Israel Institute of Technology
Bachelor of Science - BS
SKILLS
ABOUT CAMELIA SHAMSHOUM
Leveraging a multidisciplinary knowledge for continuous progress in customer escalation…
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