Calypso W.

Customer Contact Co-worker @Triodos Bank

City Of Bristol, GB

Respond to customer inquiries, needs, and complaints through phone, email, live chat, or letter, ensuring professional and efficient service using banking CRM data systems and software. • Navigate IT systems, maintain accurate customer records, handle sensitive data ethically, and comply with banking regulations and internal governance policies.• Possess extensive product knowledge to support customers with banking processes• Take ownership of customer issues, working to resolve them efficiently while maintaining a commitment to quality and customer satisfaction.• Build long-lasting customer relationships by providing excellent service and fostering trust in the bank’s products and processes.