Calvin Smith
Technology Support Engineer
- Role
- Infrastructure Support Engineer at NiCE
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Calvin Smith
Dynamic IT Professional with over 18 years of Customer Service including over 12 years technical knowledge and working experience with end user support. I have a diverse background in application support and end user support at the help desk, troubleshooting enterprise applications, desktop, networking, and server issues both remotely and in person. Implementing process improvement, tracking issues and updating knowledge base materials for the support team and end users. I have a strong work ethic, excellent team leader and player, while providing world class customer service to all levels of department.TECHNICAL SKILLS Operating Systems: Windows XP/7/8/10, Google Workspace Admin, Windows Server 2008/2012, Ubuntu 11/12/13/14, Fedora 24/25/26.Applications and Developer Tools: SQL Server 2008/2012, Oracle SQL Developer 3.2, Microsoft SCCM 2007/2012, Microsoft Office 00/03/07/10/16, Apple Remote Desktop, ATT Teleconference, Citrix WebEx, Global Protect, GoToMeeting, Google Hangouts, Join.Me, Skype for Business, HTML, PHP, JavaScript, Java, Visual Basic/C++/C#.Net Hardware: PC repair maintenance and upgrades.
Experience
Infrastructure Support Engineer
Feb 2022 — Present · NY, US
Education
City Tech, CUNY
Bachelor's degree, Computer Technology/Computer Systems Technology
2010
Skills
- Confluence
- Technical Documentation
- Microsoft Exchange
- Windows
- Troubleshooting
- Computer Hardware
- Service Desk
- Product Testing
- Networking
- Servers
- Help Desk Support
- Dhcp
- Laptops
- Technical Support
- Remote Administration
- Microsoft Office
- Google Groups
- Active Directory
- Windows Server
- Hardware
- Desk.com
- Android
- Google Docs
- Rally
- Microsoft Sql Server
- Databases
- Access
- Ghost Imaging
- Jira
- Github
- Pagerduty
- Google Webmaster Tools
- Replicon
- Dns
- Ios
- Splunk
- Fogbugz
- Tcp/Ip
- Remote Desktop
- Oracle Sql Developer
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