Calvin Seino

About Calvin Seino

As a Senior Product Manager at Visa, I lead the product development life cycle, design, and data analytics of Visa\'s Global Authentication solutions, using machine learning and artificial intelligence to build risk-based fraud models for transactions worldwide. I have over 10 years of experience in product management, SaaS, and digital delivery, with certifications in change management and ITIL. In my current role, I collaborate cross-functionally with engineering and business teams, communicate complex technical concepts and presentations effectively, and drive the efforts to increase product penetration of Visa\'s 3-D Secure 2.0 in global markets. I am passionate about emerging technologies, innovation, and customer satisfaction, and I strive to deliver high-quality products that meet the needs and expectations of Visa\'s clients and users.I have an Executive MBA from Howard University.

Experience

1. Senior Product Manager, Global Authentication

   Visa

   May 2021 — Present · Arlington, VA, US

   Developed Risk Based Fraud Models for Visa\'s global transactions using Machine Learning (ML) and Artificial Intelligence (AI) technology, resulting in a 15% reduction in fraudulent activities in responsible markets.• Spearheaded the integration of automation tools, streamlining internal processes and saving the company 100+ hours per week, enabling teams to focus on high-value tasks and reducing operational costs by 20%.• Executed targeted marketing campaigns and collaborated with cross-functional teams to accelerate product adoption, achieving a 15% increase in transaction volume and $5M in revenue growth.• Strategically prioritized product roadmap initiatives, leading to a 25% increase in monthly active users and streamline of feature backlog.• Led data analysis efforts, leveraging key metrics to monitor and forecast demand; utilized insights to drive iterative improvements, resulting in a reduction in customer support issues and a 22% increase in customer satisfaction.• Gathered and analyzed feedback from stakeholders, and engineering teams, translating insights into actionable business and technical requirements; led to a 40% decrease in customer support tickets.

Education

• Howard University

  Master of Business Administration - MBA

  2020 — 2022

• Howard University

  Bachelor of Business Administration (B.B.A.), Computer and Information Systems

  2008 — 2012