Cecilia Alvarez-Ossorio Vega

International Training Manager - Retail Experience & Digital @Christian Dior Couture

Paris, FR

Management of 2 people (+ 1 intern), position reporting to the International Training DirectorDigital & Data Analytics:* Lead the analysis and monitoring of global training performance through the design and implementation of tracking tools and KPIs.* Develop and roll out innovative digital solutions to enhance the capabilities of the Dior Academy and elevate its training materials.* Oversee the Digital Learning Application team, driving adoption and continuous improvement of digital learning platforms.Management, Leadership:* Design and develop training materials to support Retail Managers throughout their journey — from onboarding to long-term career growth and leadership development.Design, implement, and monitor global client experience blended trainings closely with our Global Heads of Training and the Clienteling, Retail Performance and Omnichannel departments:* Client experience signature* Clienteling skills & tools* Omnichannel and digital tools* Retail managementLead the global client experience evaluation program:* Coordinate across 6 international zones (Americas, Europe, Middle East, Japan, China, Asia Pacific)* Data analysis* Manage 2 external consultants* Track performance and support action plans (+15pts in 3 years)* Present results and insights to regional top management (President, HR, Clienteling, Training) and global top management (Commercial Managing Director)Drive transversal projects to strengthen internal academy capabilities:* Develop coaching frameworks* Collaborate on the data tracking systems for training impact* Enhance measurement of learning effectiveness and impact on client experience

Le Mans Université

Foreign Languages Applied to International Business (L.E.A.), Languages, international business and marketing

IFA Paris

Master of Business Administration (M.B.A.), Luxury Brand Management

The University of Sheffield

Foreign Languages Applied to International Business (L.E.A.), ERASMUS exchange program